Unit of competency Outline
Information current as of
27/08/2026 6:49 PM AWST
27/08/2026 6:49 PM AWST
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Communicate effectively in a customer contact centre
Communicate effectively in a customer contact centre
Unit of competency
National Code
ICTCC101A
ICTCC101A
State Code
C5383
C5383
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/03/2003
Original Release Date
08/01/2009
Nominal Hours
40
Field of Education
120505 - Work Practices Programmes
Description
N/A
General notes
N/A
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |