Unit of competency Outline
Information current as of
27/08/2026 5:36 PM AWST
27/08/2026 5:36 PM AWST
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Implement continuous improvement in a contact centre
Implement continuous improvement in a contact centre
Unit of competency
National Code
ICTCC412A
ICTCC412A
State Code
C5410
C5410
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
08/10/2003
Original Release Date
08/01/2009
Nominal Hours
50
Field of Education
080317 - Quality Management
Description
N/A
General notes
N/A
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |